Before I started copywriting, I worked in a few different IT companies for 13 years. One thing that all those companies had was a knowledge base. But a knowledge base isn't just useful for IT businesses; it's useful for every business. A well maintained knowledge base saves you time and tears.
Many people charged with managing the shared corporate knowledge of a business don't come to it gladly, and most aren't professional writers.
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Why is documentation the last thing people want to do, when it's the first thing they look for under stress?
A good knowledge base has the answers to every client question and the solution for any problem. It makes the support process smoother and delegation easier.
Get your documentation under control today.
Excellent stuff! 'A Simple Guide to Creating a Knowledge Base' is simple, yes, but more importantly, it's also very helpful. It provides an easy to understand big-picture entry-point for anyone who suddenly finds they're responsible for a knowledge base system. As an ex-technical writer of 9 years, and now a copywriter of 8 years, I can honestly say, with this book, you'll have your knowledge base well on the way in a jiffy. Or, in Aprill's words, "you’ll have this elephant digested in no time."
Glenn Murray, Copywriter
A very well thought out book, neat and logical with all the necessary ingredients needed to obtain your goal. The book is an excellent combination of guidelines and tips, plus it draws one’s attention to the, minor, but often overlooked points of knowledge base creation. A very handy asset indeed.
Phil Turrell, Data Centre Manager
NSW Police Credit Union
At last, a short, sharp eBook covering more than the who, what, where, when and why. Clearly outlining the elusive HOW, Aprill has successfully managed to make the overwhelming world of knowledge bases logical and achievable. Bring on the elephant.
Amanda Gonzalez, Copywriter
Untangle the Web
For a condensed eBook, "A Simple Guide to Creating a Knowledge Base", packs an enormous punch. The book gives a concise overview of the key aspects of knowledge management including determining audiences, the daunting task getting started and how to keep control of your knowledge management into the future. A must-read for any company or organisation grappling with this topic!
A great resource for anyone who is interested or involved in knowledge management. "A Simple Guide to Creating a Knowledge Base" offers a practical, logical guide that is full of useful tips and hard-won experience. Helpdesks, service desks, and any business that understands the value of knowledge will find this guide a worthy investment.